Zuuro Refund Policy

Effective Date: [Insert Date]

At Zuuro, we are committed to your satisfaction. If you're not fully happy with your jewelry purchase, you can request a return or refund directly through the ‘My Account’ section on our website. Please read the policy below to understand the terms and process involved.

1. Eligibility for Refunds
A refund may be issued only if all of the following conditions are met:

• The return request is made within 14 days of delivery confirmation.
• The item is in unused, original condition, with all tags, certificates, and packaging intact.
• The item is the same as sold, and has not been substituted, tampered with, or altered in any way.

2. Non-Refundable Items
Refunds will not be issued for:

• Customized or personalized jewelry, unless it is defective or damaged.
• Items damaged due to mishandling, misuse, or negligence.
• Items returned without original certificates, tags, or packaging.
• Used products or items marked as non-returnable at the time of purchase.

3. How to Initiate a Return

• Login to your Zuuro account and go to ‘My Orders’ > ‘Request Return/Refund’.
• Submit your return request with the order number, reason, and photos (if applicable).
• Our team will review the request and provide instructions for return shipping if eligible.
• Returns must be made using Zuuro-authorized shipping to ensure traceable and secure delivery.

4.  Return Shipping Costs

• If the return is due to a defect, incorrect item, or product misrepresentation, Zuuro or the seller will cover return shipping costs.
• If the return is due to change of mind, sizing, or preference, the buyer must bear return shipping fees and any non-refundable duties/taxes.

5.  Refund Approval & Processing

• Once the item is received and inspected, Zuuro or the seller will determine refund eligibility.
• Refunds will be issued via the original payment method within 10–20 business days of approval.
• Any applicable administrative fees will be communicated prior to refund processing.

6. Disputes & Resolution
In case of a disagreement regarding a return or refund:

• Zuuro will offer mediation between the buyer and seller.
• Final decisions will be made by Zuuro based on submitted evidence, communication, and transaction history.

7. Need Help? Contact Us
For any queries related to returns or refunds:
 Email: info@zuuro.com
 Phone: +81-55-225-3093