Zuuro Shipping Policy
Effective Date: [Insert Date]
At Zuuro, we are committed to delivering your jewelry safely, efficiently, and globally. We partner with FedEx for international orders and Yamato Transport for domestic shipments within Japan to ensure reliable and timely delivery.
Shipping Destinations
We ship worldwide. Delivery availability and timelines depend on your location and the chosen shipping method at checkout.
Shipping Charges
Shipping costs are calculated during checkout and are based on the following:
- Destination country
- Item weight and dimensions
- Quantity and total order volume
- Chosen delivery speed (Standard / Priority)
Sample Starting Rates:
- Japan (via Yamato): Starting from $2.99
- Asia: From $5.99
- Europe: From $9.99
- USA/Canada: From $6.99
- Australia: From $4.99
Final shipping charges may vary depending on the specific items in your order.
Estimated Delivery Time
| Region | Standard Shipping | Priority Shipping |
| Japan | 3-5 days (avg) | 1-2 days |
| Asia | 10-20 days | 5-8 days |
| Europe | 12-15 days | 4-6 days |
| US/Canada | 10-14 days | 5-7 days |
| Oceania | 14-20 days | 7-10 days |
Delivery timelines may vary due to customs clearance, remote areas, or seasonal surges.
Order Processing Time
- Orders are typically processed within 1–3 business days.
- Custom or made-to-order items may take longer. You will be notified during checkout.
Tracking Your Order
Once your order ships, you will receive a tracking number by email. You can also find the tracking link in the My Orders section of your Zuuro account. Track your shipment via:
- FedEx Tracking Portal (for international orders)
- Yamato Transport Tracking (for domestic Japan orders)
Customs, Duties & Import Taxes
- International customers are responsible for any customs duties, import taxes, or fees imposed by their country.
- For most destinations, FedEx includes applicable customs duties and import taxes in the shipping cost shown at checkout.
- These amounts are prepaid to streamline customs clearance and avoid unexpected charges upon delivery.
- Delays due to customs clearance, although rare, are beyond Zuuro's control.
Delivery Attempts
- FedEx and Yamato will attempt delivery up to 3 times.
- If undelivered after the final attempt, the package will be returned to Zuuro.
- Redelivery or reshipment costs may apply.
Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Freight forwarding services are discouraged; we are not responsible for damage/loss beyond original delivery.
Need Help with Shipping?
For any delivery-related concerns, contact our Customer Support:
- Email: info@zuuro.com
- Phone: +81-55-225-3093
Thank you for choosing Zuuro. We look forward to delivering beauty across borders!