Privacy Policy

Effective Date: [Insert Date]

Zuuro ("we", "us", or "our") is committed to protecting the privacy and security of our users ("you"). This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with Japan’s Act on the Protection of Personal Information (APPI), and, where applicable, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

A. What Data We Collect

We collect the following categories of personal data when you use our platform:

1. Personal Information

• Full name
• Email address
• Shipping/billing address
• Contact number
• Payment details (processed securely via third-party providers like Stripe or PayPal)
• Login credentials (usernames and encrypted passwords)

2. Browsing Data

• Cookies and tracking data
• IP address
• Browser type and device information
• Referring/exit pages and URL clickstream

3. Transaction Data

• Purchase history
• Wishlist and saved items
• Preferences and review activity

4. Jewelry Authentication & Verification Data

• Certificates or documentation submitted for jewelry authenticity
• Assessment results from our partner authentication platforms

5. User-Generated Content

• Uploaded product images, reviews, or comments
• Any content shared by users may be reused or adapted for marketing, promotions, blog content, or advertisements, with or without attribution.

B. How We Use Your Data

1. For Transactions

• To process and confirm orders
• To facilitate shipping and delivery
• To securely process payments and generate invoices

2. For Security and Compliance

• To prevent fraud or abuse
• To comply with legal obligations under APPI, GDPR, and CCPA
• To authenticate users and verify identities if needed

3. For Marketing (Only with Consent)

• To send promotional offers, newsletters, and platform updates
• To personalize advertising content (only with opt-in consent)

4. For Analytics and Platform Improvement

• To analyze usage behavior
• To enhance usability, security, and platform features

C. How We Store and Protect Data

1. Data Storage

• Data is securely stored on servers located in Japan and other regions where our service providers operate.
• Data retention is limited to what is necessary for legal or business purposes.

2. Security Measures

• SSL encryption for all sensitive communications
• Passwords are stored using secure hashing algorithms
• Firewalls, access controls, and security audits are enforced

3. Third-Party Sharing

We only share necessary data with vetted third parties, including:

• Payment gateways (e.g., Stripe, PayPal)
• Jewelry authentication services and logistics partners
• Marketing and analytics platforms (only when consented)

All third parties must comply with strict data protection agreements.

D. User Rights

1. Access and Correction

Users can access and modify their data anytime through account settings.

2. Data Deletion & Account Termination

Users may request full account deletion via our contact info (see Section G). Upon deletion:

• User data will be securely removed unless legally required for retention
• Any public listings, reviews, or uploads may be removed or anonymized
• Termination will also cancel any subscriptions

3. Opt-Out Options

• Marketing emails can be unsubscribed via the email footer
• Cookies can be disabled via browser settings or our cookie banner

E. Cookies and Tracking

Types of Cookies

• Essential Cookies – Core site functionality (e.g., login, checkout)
• Analytics Cookies – Monitor user behavior (e.g., Google Analytics)
• Marketing Cookies – Deliver targeted promotions

Managing Cookies

Users can customize cookie preferences through browser settings or our cookie consent tool.

F. Platform Usage, Legal Compliance, and Liability

1. Temporary Downtime

Zuuro may occasionally be unavailable due to maintenance, updates, or unforeseen issues. No compensation is offered for downtime.

2. Legal Compliance

• APPI: Transparent purpose disclosure, user rights of access/correction
• GDPR: Lawful basis of processing includes consent and contract
• CCPA: Right to access and delete personal data; we do not sell user information

3. Indemnity & User Responsibilities

Users (buyers and sellers) agree to indemnify Zuuro against any claims, damages, or legal liabilities resulting from their actions, including violation of laws or platform policies.

4. Age Restriction

Platform use is limited to individuals 18 years or older.

5. Seller Responsibilities

Sellers are solely responsible for the safety, compliance, and legal status of their products (e.g., materials, allergens, child safety, health standards).

Sellers must comply with Japanese regulations and any local laws where products are shipped.

6. Buyer Responsibilities

Buyers are responsible for customs duties, taxes, and import charges in their jurisdiction.

7. Seller Subscription & Billing

• Paid seller subscriptions and ad promotion fees are non-refundable unless otherwise specified
• Renewal is automatic unless canceled before the billing cycle
• Full billing details are available under the seller dashboard

8. Force Majeure

Zuuro is not liable for failure to perform due to events beyond our control, including but not limited to: natural disasters, pandemics, war, or government actions.

9. Changes to This Policy

Zuuro reserves the right to update this Privacy Policy or related Terms at any time.

• Users will be notified of significant changes via email or platform alert
• Continued use of the platform implies acceptance of the updated policy

G. Contact Information

For any privacy concerns, data access or deletion requests, or general questions, contact:

Privacy Officer

 Zuuro Japan G.K.

 Email: info@zuuro.com

 Phone: +81-55-225-3093

 Address: Sekai Boeki, 3-6 Saiwaicho, Kofu, Yamanashi 400-0857